Jessica Miller-BockConnect
Vol. 01 · No. 26Westfield · IN
§ 00 · Opening

Strategyto shipped,seamlessly.

I'm Jessica Miller-Bock, a strategic, technical leader who helps growing organizations untangle inefficient processes, align stakeholders across the org, and implement technology that actually works for the people using it. Fifteen years turning ambiguous problems into measurable outcomes across higher ed, professional sports, SaaS, and startups.

CareerPersonal projectsRead on ↓
Portrait of Jessica Miller-Bock
Fig. 01★ 2026
§ i.
15+
Years leading
Higher ed · Sports · SaaS
§ ii.
07
Credentials
PMP · CSM · BRMP · MBA '27
§ iii.
04
Industries
Startup → enterprise
§ iv.
ENFJ
Working style
DiSC-S · Kolbe 7-4-6-3
§ Industry Experience
01Higher EducationButler · The Iron Yard
02Professional SportsIndiana Pacers
03Enterprise SaaSWunderkind
04Early-stage Startups0 → 1 builds
§ 01 · In summary

A people person who's great with systems.

Fifteen years of connecting people, processes, and technology, in plain English.

I'm a people person who happens to be great at systems and technology, and a learner first. I help organizations bring structure to complex work and put systems in place that make the job easier, not harder.

For the last fifteen-plus years, I've worked across technical project management, operations, digital strategy, and cross-functional coordination inside enterprise higher ed, client-facing consulting, MarTech SaaS, and a code-school startup. CRM and Salesforce implementations, web and digital initiatives, operational process work. Different rooms, same job.

What sets me apart is the translation layer. I'm equally comfortable with developers, executives, faculty, clients, and the stakeholders who don't share a vocabulary but still need to land in the same place. I'm calm under pressure, organized without being rigid, and pretty good at bringing clarity to projects that feel messy or overwhelming.

The work I love is the work that needs both strategy and execution: untangling inefficient processes, improving how teams collaborate, and helping organizations scale through thoughtful systems and strong communication. The whole thing rests on one belief. Technology and operations should support people, not frustrate them.

15+
Years leading
Global
Distributed teams
MBA '27
Butler University
See the full profile →Read the experience →
§ 02 · Outcomes

The work, in three acts.

A few representative engagements, what the organization was wrestling with, what I actually did, and what changed because of it.

Full experience
01Professional Sports
Indiana Pacers · Sr. Technical PM

Building the technical foundation for the next era of the franchise.

Problem
An aging, on-prem technology footprint and a fragmented project portfolio that couldn't support where the organization, the arena, and the fan experience were headed next.
What I did
Led a three-year technology roadmap that migrated all on-prem servers to cloud, stood up a formal cybersecurity practice, completed a Dynamics 365 migration off Great Plains, and launched an innovation team focused on rethinking fan engagement inside the arena.
Result
Modernized the core infrastructure, reduced operational and security risk, replaced legacy finance systems with a scalable ERP, and gave the business a dedicated team to prototype the next generation of in-arena fan experiences.
  • 3-yr technology roadmap
  • Cloud + cybersecurity + ERP
  • Innovation team launched
02Enterprise SaaS
Wunderkind · Technical Implementation Manager

Standing up enterprise SaaS for brands that can't afford a bad launch.

Problem
Eight-product implementations for brands like Birkenstock, Forever 21, Wilson, and True Botanicals, each with its own stack, internal politics, and definition of "done," and no shared playbook for how a launch should actually run.
What I did
Owned rollouts end-to-end across client and Wunderkind teams, then formalized the client implementation experience into a repeatable model, rewrote the internal playbook as we went, and trained other PMs on the new process.
Result
Cut average go-live time from 3 months to 1.5 months, shipped multi-product launches on time across a portfolio of enterprise retail brands, and left behind a repeatable implementation practice future PMs inherited.
  • Go-live: 3 mo → 1.5 mo
  • 8 products / client
  • PM enablement & playbook
03Higher Education
Butler University · Business Relationship Manager

Translating between the business and IT so initiatives actually ship.

Problem
Academic and administrative leaders with real operational pain; an IT organization with finite capacity and competing priorities. Both sides talking past each other.
What I did
Embedded with business stakeholders to surface shared-investment opportunities, translated needs into technical scope IT could plan against, and negotiated sequencing so the highest-leverage work moved first.
Result
Aligned cross-functional stakeholders on a shared portfolio, unblocked initiatives that had been stalled in committee, and turned IT from an order-taker into a strategic partner.
  • Cross-college portfolio
  • Stakeholder alignment
  • Business ↔ IT translation
§ 03 · Specialties

Pick a thread
see how it shows up.

Click any specialty to see a short summary and the experience behind it.

How it shows up

I lead the way an ENFJ / DiSC-S would: people first, decisions made out loud, and a steady pace that lets a team focus on the work instead of the dynamics around it. The job I keep coming back to is building the conditions where good people can do their best work.

  • Managing global & distributed teams
  • Cross-functional collaboration
  • Coaching & mentoring
  • Servant leadership
  • Emotional intelligence
  • Culture building
Where it played out
  1. 01
    The Iron Yard · Campus Director

    Ran a code-school campus end-to-end, instructors, students, and operations, during a period of rapid change. The endorsement that still means the most: "servant leadership… kept the campus functioning at its best."

  2. 02
    Indiana Pacers · Sr. Technical PM

    Led cross-functional product implementations across ticketing, security, fan engagement, and game ops, coordinating teams that don't normally share a Slack channel, let alone a roadmap.

  3. 03
    AT&T · Retail Leadership Development

    Where I learned to coach against KPIs in a high-pressure, customer-facing environment. The foundation under every leadership role since.

Filter Experience to these See all experience
§ 04 · Selected Work

Things I built when no one asked.

See all projects
Featured · 2026

juggl.life

Calendar intelligence for families, turning the invisible job of household coordination into something a family can actually share.

Product strategy0→1AI-nativeFamily ops
Read the case study
This week
Miller Family
v1.2
School drop-off
Dad
8:30
Swim practice
Emma
10:00
Art class pickup
Mom
3:30
Family game night
Everyone
5:00
✓ Conflict resolved+4.5 hrs / wk
02 · Podcast & Community

Recovering
Too.

A podcast turned community for the people standing next to someone in recovery, built on the thesis that shame loses power the moment you say it out loud.

Read the story
03 · Studio

Simply
by Jess.

A small design studio for small businesses, websites, brand systems, and the quiet operational scaffolding behind them.

View the studio
§ 05 · Education & Certifications

A standing commitment to learning.

Seven credentials across leadership, strategy, and the technical craft picked up steadily over a decade, never stacked for show.

Tap a skill chip to filter /experience to the roles where it shows up.

In motion2credentials
Recently earned1credential
Standing2credentials
Project Management Institute logo
Active

Project Management Professional (PMP)

Project Management Institute· ID #3724523
StrategyLeadership
Foundations2credentials
Purdue University logo
2013

Organizational Leadership Certificate

Purdue University
Leadership
§ Working-style profile

Five assessments,
one operator.

DiSC, Myers-Briggs, Kolbe A, Enneagram, CliftonStrengths, the working-style data and the reflections behind it. How I show up before the work even starts.

Read the profile
DiSC
S
Steadiness
Myers-Briggs
ENFJ
Protagonist
Kolbe A
7-4-6-3
Specify · Modify
Enneagram
3w4
Effective
CliftonStrengths
Executor
Achiever · Learner · Futuristic
§ 06 · Endorsements

Words from people I've built with.

"
A great leader, and an even better person. As a project manager she keeps things moving in the right direction; as a technical contributor she models it every day.
Sean Hise
Crafted
"
She embodied servant leadership. Her ability to discern noise from signal during chaos is what kept the campus functioning at its best. I once joked I'd hire her as my boss, I stand by that.
Edwin Marshall
Developer
"
Passionate, creative, diligent. A huge asset to any team, I'd highly recommend her to lead the charge on building a strong culture.
Jessica Mitsch Homes
Founder